2. What kind of information we collect from you? and for what period?
We may collect and process the following personal data about you:
2.1 Information you give us
You may give us information, including information that may identify you ("Personal Data"), when you use our Platform, when completing the forms on the Platform (such as the application form), when you participate in any of our competitions, promotions or surveys, when you correspond with us by phone, email or otherwise, as well as when you report a problem with the use of our Platform.
The information you give us may include:
2.1.1 Mandatory information required when registering for the service we provide on our Platform or when accessing other services provided by us, including your name, email address, date of birth, and, when you create an account, a password. All these fields are required. Zer0 will not be able to provide you with the services offered on our Platform if the necessary information is not provided or, as the case may be, you will not be able to register for a user account on our Platform;
2.1.2 O photographs;
2.1.3 A postal address;
2.1.4 Your telephone number;
2.1.5 Details about your cars;
2.1.6 Your mini-biography of your kind, if you agree to provide this information;
2.1.7 A record of any correspondence between you and Zer0, we may record and/or listen to phone calls between you and Zer0 (for example, with agents of our Community Service). We offer you the possibility to object to this processing at the beginning of the call;
2.1.8 A record of any reservations you have made or advertisements related to rides that you have posted on or through our Platform;
2.1.9 Bank details or financial transactions including transactions made through our Platform or otherwise; This may include information such as your card. payment or bank account details, details of trips or road segments that you have booked or offered through our Platform;
2.1.10 Details of your visits to our Platform and the pages you have accessed;
2.1.11 Your responses to any surveys or questionnaires, such as your ratings of rides you have made through our Platform. Such information may be used for analytical purposes, as well as for the user's understanding;
2.1.12 Information we may request from you when you report a problem with our Platform or services, such as the subject matter of your request for support;
2.1.13 Your Location Information when you have consented to the collection and processing of such data so that we may respond to your search for races near you; and
2.1.14 A copy of your passport, driving licence, identity card and other similar documents that you have agreed to provide to us.
2.2 Information we collect automatically
2.2.1 If you log in through authentication methods that use social networks, Zer0 will access certain Personal Data (e.g. name, surname, photo and e-mail) from your existing account on the social network, in compliance with the valid terms and conditions of these social networking platforms. We may collect some of your Personal Data. Personal when interacting with third parties through social media features such as "Like" features.
2.2.3 We also collect information about the activity on our Platform (such as the number of rides offered, your message response rate). Such information may be published on your profile. public, if you have such a profile.
2.3 Data retention
2.3.1 With the exception of the categories of personal data mentioned in points 2.3.2 and 2.3.3 below, your personal data will be archived after the following retention periods:
5 years after your last use of our Platform, if you do not close your account;
30 days after closing your account, unless you have received a negative rating or report and then your personal data has been terminated. your personal account is kept for 2 years from the closing date of your account.
2.3.2 The following categories of personal data may be kept for different periods of time:
Financial data (e.g. payments, refunds, etc.) are kept for the period of time required by the accounting and tax laws in force (for example, accounting documents are kept for up to 10 years);
All user-generated content (e.g. comments, feedback and ratings) is anonymized in accordance with the durations mentioned in section 2.3.1, but remains valid on our Platform;
Log data is kept for up to 12 months from the date of collection;
Phone calls with our Community Service are kept for up to 1 month and review documents (such as call time and duration) are kept for up to 1 year.
2.3.3 In the event that your Account is suspended or blocked, we will retain your data for a period of 2 or 10 years, depending on the seriousness of the breach, in order to prevent you from evading the rules that apply to our Platform.
2.3.4 We may archive some of your Personal Data for a period not exceeding five (5) years to comply with our legal obligations and manage potential disputes.
3. How do we use the information we collect from you?
The information we collect we will use:
3.1 to fulfil our obligations arising from any contract between you and us or us and you and our business partners and to provide you with the information and services you request;
This processing is necessary for the fulfilment of our mutual contractual obligations.
3.2 to send you information about the service by e-mail and/or text message and/or any other means of communication (e.g. confirmation of your reservation);
This processing is necessary for the fulfilment of our mutual obligations or performed with your consent.
3.3 to collect the amounts paid by you or to transfer to you the received amounts that we collect on your behalf;
This processing is necessary for the performance of our mutual contractual obligations.
3.4 to allow you to customize your user profile on our Platform;
This processing is carried out with your consent.
3.5 to enable you to communicate and interact with other members about our services or about the ride(s) you have made and/or organized such trips;
This processing is necessary for the performance of our mutual contractual obligations or performed with your consent.
3.6 to give you access to our support services and to allow you to communicate with our Community Service;
This processing is (i) necessary for the performance of our mutual contractual obligations, (ii) carried out with your consent. or (iii) necessary for the establishment, exercise or defence of legal rights.
3.7. to improve our Community Service and train our customer service agents by recording your telephone conversations with us;
This processing is based on our legitimate interest (to provide you with high quality customer support services/to improve our customer service).
This processing is necessary (i) for the performance of our mutual contractual obligations, (ii) it is based on your consent. or (iii) for the establishment, exercise or defence of legal rights.
3.9 to transmit to you, in accordance with applicable laws and, where necessary, with your consent, marketing materials and information necessary to facilitate the service or booking process and to make you suggestions and recommendations about goods or services related to our services that may be of interest to you. We also use your personal data. to serve you our ads on social media platforms or third-party websites. You can learn more about how these features work and the data we obtain about you by visiting the relevant sections of social networking platforms or third-party websites; and
This processing is based on your consent, where required by law, or on our legitimate interest (e.g. providing you with advertisements that are material to you).
3.10 to notify you of changes to our services;
This processing is necessary (i) for the performance of our mutual contractual obligations, (ii) for compliance with our legal obligations or (iii) the establishment, exercise or defence of legal rights.
3.11 to verify information in your passport, driver's license, identity card or other identity documents that may be collected from you at the time of registration or at any time during your use of our Platform;
This processing is based on (i) your consent, (ii) is carried out for the establishment, exercise or defence of legal rights, or (iii) for the performance of our legal obligations.
3.12 to administer our Platforms and for internal operations, including troubleshooting, data analysis, testing, research, analytical and survey purposes;
This processing is based on our legitimate interest (e.g. ensuring the safety of our Platform and improving its functions).
3.13 to improve our Platform so as to ensure that content is presented in the most effective way for you and your device;
This processing is based on our legitimate interest (e.g. providing content that is meaningful to you)
3.14 to allow you to participate in interactive features of our service when you choose to do so, such as searching for rides near you based on your location;
This processing is (i) necessary for the performance of our mutual contractual obligations or (ii) is based on your consent, where the law so provides.
3.15 as part of our efforts to maintain the safety and security of our Platform; and
This processing is based on (i) our legitimate interest (ensuring the security of the Platform), (ii) is carried out for the establishment, exercise or defence of legal rights or (iii) for the performance of our legal obligations.
3.16 to measure or understand the effectiveness of the advertising we serve for you and others and to provide relevant advertising to our users.
This processing is based on (i) our legitimate interest (e.g. measuring and optimizing the effectiveness of our advertising campaigns) or (ii) your consent, where the law so requires.
4. Who are the beneficiaries of the information we collect from you? and for what purpose?
4.1 When you use our services, some information about you is shared with members of our communities, either on your public profile or during the booking process (e.g. we give your phone number to the members with whom you will share a trip).
4.3 We also work closely with third parties who may be beneficiaries of your personal data, such as:
our partners who are social networking platforms and who can provide you with connection services, such as linking the information in your profile. Zer0, from their social networking platforms to our Platform;
our partners who can advertise their services on our Platform and to whom you may decide to sign up. In particular, these services may be insurance services, banking services, rental services, etc.;
our partners who can advertise our services on their websites;
our subcontractors, including for technical, payment, identity verification and delivery services or analytics providers.
4.4 We do not disclose any of the information you provide to us, including your personal data, to any of these third parties mentioned in section 4.3, with the following exceptions:
4.4.1 When we involve a service provider, a third party, for the performance of a contract we enter into with you to facilitate or extend our services (e.g. as part of payments made on our Platform);
4.4.2 As part of the booking process and in order to provide the requested services, information such as your name, photograph, mobile phone number and/or e-mail address may be displayed on the Platform and/or transmitted to another member;
4.4.3 As part of our evaluation system, the ratings you write will be published on the Platform. Comments that include your name abbreviated and your photo are visible to all visitors of the Platform;
4.4.4 We use analytics service providers and search engines to help us improve and optimize the Platforms;
4.4.5 If expressly requested by you (e.g. when using social media authentication methods, when you subscribe to a service provided by one of our partners, when you ask us to participate in an advantageous offer or transaction of one of our partners);
4.4.6 We may distribute parts of our Platform (including rides you have posted) to be displayed on our partners' websites via APIs or widgets. In these cases, certain information in your profile will not be able to do so. publicly may be displayed on these websites.
4.4.8 Where we sell or buy a business or assets, in which case we may disclose your Personal Data to the possible seller or buyer of such business or asset; and
4.4.9 Where Zer0 is acquired, in whole or in part, by a third party, in which case the personal data held by it about its members shall represent one of the transferred assets.
4.5 In accordance with applicable laws and, when necessary, with your consent, we may group information about you, including your personal data and cookie information, which we receive from and transmit to our partners. We may use this information as well as the grouped information for the purposes mentioned above.
5. How do we use and moderate your messages?
5.1 We may read messages you exchange with other members of our community through our Platform to prevent fraud, improve services, for customer support purposes, implement contracts concluded with our members (such as our Terms and Conditions). For example, in order to prevent the avoidance of our online booking system, we may scan and analyse messages transmitted through our Platform to verify that they include any contact details or references to other websites and, as the case may be, messages may be blocked or filtered in whole or in part.
5.2 We never scan or analyse your messages with other members of our community for commercial or advertising purposes. We can use automated methods to moderate these messages, but there is no automatic and individual decision-making process involved in this regard.
6. Targeted ads and our communications sent by e-mail and/or text messages
In accordance with applicable law and, when necessary, with your consent, we may use the information you give us on our Platform for direct electronic marketing purposes (e.g. (i) receiving our newsletters, (ii) receiving invitations to events organized by us or other communications that we consider to be of interest to you, or (iii) our dissemination of targeted advertising to you on social networking platforms or third-party websites), based on your profile and interests.
For electronic marketing communications: You may withdraw your consent at any time (i) by clearing the appropriate box in your member account, (ii) by clicking on the unsubscribe link we make available in each communication submitted to your attention, or (iii) by contacting us based on the contact details provided in section 13 below.
For targeted ads and content:
(i) on social networks (e.g. Facebook): you can object at any time by configuring your settings. against advertising directly through your account. on social networks or by contacting us in accordance with Article 13 below;
7. Your personal information are they transferred? how and where?
In principle, the personal data we hold about you. we keep them in the European Union ("EU"). However, since, for example, some of our service providers are located in countries outside the European Union ("third countries"), we also transfer some of your data to third countries. These may include third countries where the European Commission has not decided that such a third country ensures an adequate level of protection. In this case, we ensure that the transfer is carried out in accordance with the applicable law and that appropriate safeguards (in particular, standard contractual clauses as issued by the European Commission) have been put in place to guarantee a sufficient level of protection of the privacy and fundamental rights of individuals.
By submitting a request to us (info@Zer0.ro), we can provide you with details of these appropriate safeguards (e.g. standard contractual clauses issued by the European Commission).
8. What are your rights? regarding your personal data. Personal?
8.1 You have the right to receive a copy of your personal data in our possession (your right of access to the data).
8.2 You may request the erasure of your personal data or the correction of inaccurate personal data (your right to erasure and rectification). Please note that we may retain certain information that concerns you, as required by law or when we have a legal basis to do so. For example, if we believe you have committed fraud or violated our Terms of Service and we want to prevent you from circumventing our community guidelines
8.3 You have the right to object at any time to (i) the processing of your personal data for direct marketing purposes, or (ii) other processing of your personal data based on our legitimate interest (your right to object to processing).
8.4 You have the right to limit the processing of your personal data (your right to limit the processing). Please note that this only applies if (i) you have challenged the accuracy of your personal data and we verify the accuracy of your personal data, (ii) you have exercised your right to object, and we are still examining, as required by applicable law, whether the legitimate reasons we are pursuing prevail over your reasons. legitimate or (iii) your personal data has been unlawfully processed by us and you. request a restriction of processing rather than deletion, or (iv) we no longer need the personal data for the purposes of the processing, but they are still necessary for you. to bring, exercise or defend yourself against a legal action.
8.5 You have the right to data portability, meaning the right to receive the Personal Data you have provided to us in a structured, commonly used and electronically legible format and the right to transmit this data to another controller (your right to data portability).
8.6 You also have the right to make a complaint to the relevant data protection supervisory authority or to seek a solution through the courts if you believe that your rights have been violated.
8.7 To exercise your rights, please contact the Data Protection Officer at group level using the contact details provided in section 13 below.
9. Cookies modules & similar technologies
10. The confidentiality of your password
When you need to choose a password that allows you access to your account. on our Platform, you are responsible for keeping this password confidential. Please do not share your password with anyone.
11. Links to other websites and social networks
From time to time, our Platform may contain links to and from the websites of our partners' networks, their advertisers and affiliates. If you link to any of these websites, please note that these websites have their own privacy practices and that we do not assume any liability or responsibility for these policies. Please check these policies before submitting your Personal Data. personally to these websites.
1. What is a "cookie" and what are the "similar monitoring technologies"?
2. Who places cookies on our platforms?
Cookies on our platforms are placed either by us (so-called "first-party cookies") or by our partners (so-called "third-party cookies").
The list of our partners and the respective privacy policies for these third-party cookies are displayed in the cookie settings, which are displayed on the banner for you. when you visit our platforms for the first time, in the footer of our website and in your settings. for the member account.
3. What are the different types of cookies and how are they used on our platforms?
The following types of cookies are used on our platforms:
These cookies make it easy for you to navigate on Zer0 and use basic functionalities such as connecting or booking a trip. It also protects you against security risks. Essential for the proper functioning of the Zer0 website, these cookies cannot be disabled.
These cookies allow us to identify the pages more or less consulted, as well as the content most useful to our users. For example, by facilitating your searches, we're improving Zer0 performance. These cookie can be installed by us or our analytical partners. If you do not accept these cookies, neither we nor our partners will know when you have visited Zer0.
Visitor marketing and analysis cookies:
These cookies specify when you visited our platform, which pages you consulted and what links you clicked on. They also allow your ads to be customized according to your areas of interest, as well as measuring the effectiveness of our advertising campaigns. These cookies may be installed by us or by our advertising partners. If you do not accept these cookies, the ads you will see will be less relevant.
4. How can I decide which types of cookies I accept to use?
When you visit our platforms for the first time, we display a cookie banner for you. There you can learn more about cookies and you can choose whether to accept performance cookies as well as marketing and visitor analysis cookies.
Please note that your choice will be your choice. it is associated with the device and also with the respective web browser you are using. If you use multiple devices or web browsers, you can choose different settings.
You are also free to change your choice at any time and to adjust your cookie settings later. Simply access the cookie settings that are displayed in the footer of our website or in the settings for your account. membership.
6. Who can you contact if you have any further questions?